Privacy Policy

1. Information We Collect

Depending on how you use MediTracker, we may collect the following information.

1.1 Account Information

When you create an account, we may collect:

• Full name
• Email address
• Mobile number
• Password or authentication information
• Profile information
• Account preferences

1.2 Medicine and Medication Information

To provide medicine-tracking and reminder functionality, you may choose to provide the following. This information may be considered health-related or sensitive depending on applicable law. We process it only for the purposes described in this Privacy Policy and as otherwise permitted by law.

• Medicine name
• Dosage and frequency
• Medication schedule
• Start and end dates
• Reminder times
• Quantity or remaining medicine
• Medicine notes
• Whether a scheduled medicine was taken, skipped, or missed
• Medicine refill information

1.3 Survey and Preference Information

If you complete our onboarding or health-related surveys, we may collect the answers you voluntarily provide to personalize your MediTracker experience and reminder settings.

1.4 Device, Technical, and Usage Information

When you access our Services, we may automatically receive technical and usage information.

• IP address
• Device type and operating system
• Browser type and app version
• Language and timezone
• Approximate location derived from technical information
• Log and diagnostic information
• Pages viewed, features used, reminder interactions, and application performance information

2. How We Use Your Information

We may use your information to operate, secure, personalize, and improve MediTracker.

• Create and manage your account
• Store and manage medicine information
• Create medicine schedules and send reminders
• Send low-stock alerts
• Maintain medication history
• Provide personalized features
• Improve functionality and performance
• Respond to support requests
• Detect fraud, abuse, and unauthorized access
• Process subscriptions and payments where applicable
• Send service or permitted promotional communications
• Comply with legal obligations

3. Medicine Reminders

MediTracker may send notifications based on the schedules and preferences you configure. You are responsible for ensuring that medicine information, dosage, timing, and other information entered into your account is accurate.

If notifications are disabled at the device or application level, MediTracker may not be able to deliver reminders.

4. Medical Disclaimer

MediTracker is a medication-management and reminder tool. It is not a medical provider, doctor, pharmacist, diagnostic service, or emergency service. Information displayed through MediTracker is provided for organizational and reminder purposes only.

Always follow the instructions provided by your doctor, pharmacist, or another qualified healthcare professional. Do not rely solely on MediTracker for critical medical decisions or time-sensitive treatment.

• MediTracker does not diagnose medical conditions
• MediTracker does not prescribe medicines
• MediTracker does not recommend changing medication
• MediTracker does not determine appropriate dosage
• MediTracker does not replace a doctor or pharmacist
• MediTracker does not provide emergency medical services

5. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers only as necessary to operate MediTracker and subject to appropriate contractual or legal protections.

• Cloud hosting and infrastructure providers
• Authentication providers
• Email and notification providers
• Payment processors
• Analytics and monitoring providers
• Customer support providers
• Authorities when required by applicable law or a valid legal request
• Parties necessary to protect rights, safety, property, or investigate fraud and security incidents

6. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect your information from unauthorized access, alteration, disclosure, loss, or destruction. Measures may include encryption, access controls, authentication, logging, monitoring, and secure infrastructure.

However, no internet-based service can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, maintain your account, fulfill legitimate business purposes, resolve disputes, comply with legal obligations, and enforce our agreements. When information is no longer required, we may delete, anonymize, or securely dispose of it.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information. Where consent is the legal basis for processing, you may withdraw it. Withdrawal will not affect processing carried out before withdrawal. The DPDP Act provides for withdrawal of consent with comparable ease to giving consent.

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where processing is based on consent
• Request information about our processing activities
• Raise a complaint about our handling of personal information

9. Account Deletion

You may request deletion of your MediTracker account. We will take reasonable steps to delete or anonymize your information, subject to information we must or may retain under applicable law. Deletion may permanently remove medicine schedules, medication history, preferences, and other account information.

10. Cookies and Similar Technologies

MediTracker may use cookies and similar technologies to keep users signed in, remember preferences, understand usage, improve performance, maintain security, and measure service effectiveness. You may control cookies through your browser settings, but disabling some cookies may affect functionality.

11. Third-Party Services

MediTracker may contain links to third-party websites, applications, app stores, or services. We are not responsible for their privacy practices, content, security, or policies. Review their privacy policies before providing personal information.

12. Children’s Privacy

MediTracker is not intended to be used independently by children where applicable law requires parental or guardian involvement. If you believe a child provided information without appropriate authorization, contact us so we can review and respond.

13. International Processing

Depending on the infrastructure and providers used by MediTracker, information may be processed or stored outside your country. Where required, we take appropriate measures to comply with applicable privacy and data-protection requirements.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes may be communicated through the website, application, email, or another appropriate method. The Last Updated date identifies the most recent revision.

15. Contact Us

For questions, concerns, or privacy requests, contact MediTracker:

Email: support@meditracker.com Privacy Email: privacy@meditracker.com Phone: +91 [Your Phone Number] Address: [Your Registered Business Address]